Shipping Policy

At Moe'Nay Hair Collection, we strive to process and ship your order as quickly as possible.

• Orders are processed within 3-4 business days (excluding weekends and holidays).
• Once your order has been shipped, you will receive a tracking number via email.
• Shipping times may vary depending on your location and the carrier.
• Moe'Nay Hair Collection is not responsible for delays caused by the shipping carrier, weather conditions, or incorrect shipping information provided at checkout.
• Please ensure your shipping address is accurate before placing your order, as we are unable to make changes once an order has been processed.

Returns & Refunds

ALL SALES ARE FINAL.

Due to the nature of our products and for hygiene and quality assurance purposes, we do not accept returns, exchanges, or offer refunds once an order has been placed.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review your claim and work to resolve it as quickly as possible.

By completing your purchase, you acknowledge and agree to our No Refund Policy.

I also recommend adding this bold statement at checkout:

ALL SALES ARE FINAL — NO REFUNDS, RETURNS, OR EXCHANGES. Please review your order carefully before placing it.